LIFT Social is hands down my favorite social media conference and it's crazy to think this is only their second one. The product is phenomenal. The people are even more phenomenal. I have to admit when I took over the role as Social Media Manager for UFC 3 1/2 years ago, the product was something I inherited. I didn't know what to do with it or how to read the reports. I remember we came up to a renewal and I was like "no one is using this, I don't know what it is or what to do with it. I don't think I'm going to renew it". My rep, Lauren Berry asked if we could set up a couple of tutorials, once a week for a couple of weeks and she would break it down to me. So I obliged. Each week I felt like all of this was a foreign language and I didn't know what I was looking at or what I was supposed to do with it.... But each meeting more and more made sense. I had a work trip coming up in Seattle because we had a fight scheduled at the Key Arena and Lauren said "why don't you come spend the day at our office". So I did. I met with product people, engineers, account managers, the guys who built the platform.... and everyone was incredible helping me understand what the tool could do. That meeting was a game changer. I figured out that I didn't understand what I was looking at and what to do with the information because I hadn't figured out what I was trying to solve for. The problem was I hadn't defined what I was trying to get out. I then started to understand more of what the data was saying and it helped guide me to make business decisions to change things or add things to my social strategy. It helped guide me if things were going well or if I should stop doing something immediately. From there, I learned how to put the data into context to tell a holistic story and understand the 360 degree effect. These little successes over a year wouldn't have been possible if it weren't for the team who believed in their product and hadn't genuinely cared about what I did or didn't understand and help me make sense of it all.
There came a point in time when I started asking questions that they yet hadn't developed for the product or I had use cases where specific data could help me solve for some other business objective and I was then helping them to think about ways the businesses use their product to make their platform best in class.
So this is what a win-win relationship is like.
Over the next 3 1/2 years the business relationship has grown as did the personal relationships. I made my second appearance speaking at the summit and it's a feeling I can't even put into words about how I feel coming out of it. Grateful. Blessed. Smarter today than I was yesterday. Humbled. Honored. So many feels.
The attendees I met over the last few days were incredible. I handed out my business card like I was passing out candy on Halloween. "Take my card. If you have any questions or want to chat about whatever, give me a call". I meant it.
I learned not just things to help me in my line of work in social media but I learned a lot about people. We want to be inspired and have someone motivate us in a way that gets us excited to get up the next day and say "Fuck yeah! Let's do this!"
Yes, I cried. I felt overwhelmed, excited, happy and the part that matters most.... I had the opportunity to inspire people and these people inspired me.